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Refund Policy for Decoratly

Effective Date: January 15, 2025

At Decoratly, we are committed to providing exceptional AI interior design services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all Pro plan purchases. If you are not completely satisfied with our AI interior design services within 30 days of your purchase, you may request a full refund. This guarantee applies to:

  • 24-hour Pro access ($4.99)
  • 7-day Pro access ($8.99)
  • 30-day Pro access ($16.99)

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • Request the refund within 30 days of your original purchase date
  • Have made a genuine attempt to use our services
  • Contact our support team through the proper channels

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Free plan usage and features
  • Purchases made more than 30 days ago
  • Refund requests made after extensive use of Pro features beyond reasonable testing
  • Purchases made with promotional codes or during special offers (unless otherwise specified)

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at decoratlyapp@gmail.com
  2. Include your purchase details (order number, email address, purchase date)
  3. Provide a brief explanation of why you are requesting a refund
  4. Allow up to 5 business days for our team to review your request

5. Refund Processing

Once your refund request is approved:

  • Refunds will be processed within 5-10 business days
  • The refund will be credited to the original payment method used for the purchase
  • You will receive an email confirmation once the refund has been processed
  • Your Pro access will be immediately revoked upon refund approval

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. This may apply to situations where:

  • You have used a significant portion of your Pro access period
  • Technical issues prevented full use of our services for part of your access period
  • Special circumstances warrant a partial refund consideration

7. Chargebacks and Disputes

We encourage customers to contact us directly before initiating chargebacks or payment disputes. Chargebacks may result in:

  • Immediate suspension of your account
  • Additional processing fees
  • Potential legal action for fraudulent chargebacks

8. Technical Issues

If you experience technical difficulties that prevent you from using our services, please contact our support team immediately. We will work to resolve technical issues promptly and may extend your Pro access period or provide a refund if the issue cannot be resolved.

9. Changes to This Policy

Decoratly reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed of any updates.

10. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

Note: This refund policy demonstrates our commitment to customer satisfaction and confidence in the quality of our AI interior design services. We strive to ensure every customer has a positive experience with Decoratly.