Refund policy: 30 days, no questions asked
Every paid Decoratly pass comes with a 30-day money-back guarantee. If it is not right for you, send one email within 30 days of your purchase and we refund you in full.
The guarantee at a glance
- Covers
- Every paid pass: the $9.99 30-day pass, the $7.99 one-time offer and Ultra
- Time limit
- 30 days from the day you paid
- Conditions
- None. No reason needed, even if you used the pass
- How
- One email to support@decoratly.com
- Reply
- Within 24 hours
- Money goes back to
- The card or payment method you paid with
Three steps, one email.
No forms, no account settings, no hoops.
- 1
Email us
Write to support@decoratly.com within 30 days of your purchase. The button below opens an email with everything filled in.
- 2
Tell us who you are
Include the email address you paid with and roughly when you bought. A reason is optional, but it helps us make Decoratly better.
- 3
Get your money back
We reply within 24 hours and refund the full amount to your original payment method. Your bank usually shows it within 5 to 10 business days.
What the guarantee covers.
What is covered
- Every paid pass, bought within the last 30 days
- Discounted offers too, including the one-time $7.99 offer
- Passes you have already used: the guarantee is not about how many designs you made
- The full amount you paid, not a partial refund
Good to know
- The free design costs nothing, so there is nothing to refund
- After 30 days the guarantee ends. If something is broken, email us anyway: we fix it or extend your pass
- When a refund is issued, the pass ends and paid features switch off
- Decoratly is never a subscription. Nothing renews, so there is nothing to cancel
Questions about your money.
Does Decoratly offer refunds?
Yes. Every paid pass has a 30-day money-back guarantee with no conditions. Email support@decoratly.com within 30 days of your purchase and we refund the full amount.
Do I have to explain why I want a refund?
No. A reason is welcome because it helps us improve, but you get your money back either way.
How long does a refund take?
We reply within 24 hours and issue the refund to your original payment method. Most banks show it within 5 to 10 business days, depending on your bank and card.
Can I get a refund if I already used my designs?
Yes. The guarantee covers the whole 30 days whether you made one design or many. Once the refund is issued, the pass ends.
Can I get a refund on the $7.99 offer or the Ultra pass?
Yes. Every paid pass is covered: the $9.99 30-day pass, the one-time $7.99 offer and Ultra.
Is Decoratly a subscription? Will I be charged again?
No. Every pass is a single payment that never renews. You will not be charged again unless you choose to buy another pass.
I paid in euros, pounds or another currency. What do I get back?
The same amount, in the same currency you paid in. If your bank converts it to another currency, its exchange rate can make the final figure differ slightly.
Should I open a dispute with my bank?
Please email us first: a refund from us is faster than a bank dispute and needs no paperwork. While a dispute is open, the pass is switched off.
The small print, in plain words
This policy applies to every purchase made on Decoratly (app.decoratly.com). Payments are processed by Stripe; refunds go back through Stripe to the payment method you used.
We may update this page. The date at the top shows the current version, and a change never reduces the guarantee on a purchase you have already made.
Decoratly is built and run by Kamil Uhryn. Questions about this policy or a payment: support@decoratly.com, answered within 24 hours. See also the terms of service, the privacy policy and pricing.
Last updated October 25, 2026.
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