How can we help?
Questions about billing, refunds, your account, or a redesign that didn't come out right - a real person reads every email at Decoratly.
Common questions
Can't find what you need? Email us directly.
How do I get a refund?
Every Pro purchase is covered by a 30-day money-back guarantee. Email support@decoratly.com with your purchase email and the reason for the request, and we'll respond within 24 hours. Full details are in our Refund Policy.
A redesign didn't turn out right - can I get another try?
Yes - email us the room and what looked wrong (wrong colors, an object that shouldn't be there, etc.) and we'll help directly. This is genuinely useful for us too: specific reports are how the redesign engine gets better.
How do I cancel my subscription?
Pro access is time-boxed (7 or 30 days) rather than an auto-renewing subscription you need to cancel - it simply ends at the end of the period. If you were charged unexpectedly, email us and we'll sort it out.
Is my payment secure?
All payments are processed by Stripe. Decoratly never sees or stores your card number - Stripe handles that entirely on their own PCI-compliant infrastructure.
How do I delete my account or photos?
Email support@decoratly.com from the address on your account and we'll delete your account, uploaded photos, and generated designs. See our Privacy Policy for what we store and why.
Why does my card statement say something other than “Decoratly”?
Card statements sometimes show a processor or billing-entity name rather than the product name. If a charge looks unfamiliar, email us your purchase email first and we'll confirm it before you dispute anything with your bank - a chargeback can take weeks longer to resolve than just asking us directly.
Still stuck?
Send us your order email and what happened - we read every message ourselves and reply within 24 hours.
support@decoratly.com